🚀 Customer Onboarding

Our streamlined onboarding process ensures a smooth transition to comprehensive managed detection and response. We guide you through every step, from initial assessment to full deployment.

1

Baseline Security Questionnaire

  • Deploy components into customer network
  • Setup remote connectivity for Security Operations
  • Complete customer Asset & Subnet Register
  • Obtain contact details for Primary Escalation
2

Customer Network Survey

  • Complete base setup/configuration
  • Setup remote connectivity for Support
  • Establish system change process
  • Obtain contact details for Secondary Escalation
3

Deployment Design

  • Test all components & connectivity
  • Share system access credentials
  • Obtain contact details for Additional Escalation
4

Final Configuration

  • Define process by which alerts are escalated
  • Establish baseline security posture
  • Transition to 24/7 monitoring

Onboarding Timeline

Week 1: Initial Assessment

We conduct a comprehensive baseline security questionnaire and deploy necessary components into your network infrastructure.

  • Initial security assessment
  • Component deployment
  • Security operations connectivity

Week 2: Network Discovery

We survey your network environment, establish support connectivity, and define change management processes.

  • Network environment survey
  • Support connectivity setup
  • Change process definition

Week 3: System Testing

Comprehensive testing of all components and connectivity, with credential sharing and access provisioning.

  • Component testing
  • Connectivity validation
  • Access credential provisioning

Week 4: Go-Live

Final configuration, alert escalation process definition, and transition to continuous 24/7 monitoring.

  • Alert escalation process setup
  • Security posture baseline
  • Transition to 24/7 operations

Why Our Onboarding Matters

📋 Structured Approach

Our phased methodology ensures nothing is missed. Each step builds on the previous, creating a solid foundation for security operations.

🔐 Security First

Security questionnaires and assessments ensure your environment is properly understood and configured for maximum protection.

⚡ Fast Deployment

Our streamlined process takes just 4 weeks from initial assessment to full 24/7 monitoring and continuous threat detection.

👥 Expert Support

Dedicated support throughout each phase, with clear escalation paths and regular communication checkpoints.

✅ Quality Assurance

Comprehensive testing ensures all components work seamlessly together before production deployment.

📞 Always Available

Once deployed, our 24/7 security operations center is always monitoring your infrastructure for threats.

Ready to Get Started?

Let's begin your journey to comprehensive managed threat detection and response.

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